If any changes are deemed necessary, note that the CRAs will typically update your credit report(s) within 1-2 billing cycles after the investigation is complete.įiling a Dispute with Capital One Auto Finance We will investigate your dispute using the information provided, and respond within 30 days. If you believe that the late payment shown on your credit report is inaccurately reported, you can file a dispute with us or through the credit reporting agencies (CRAs), like Equifax, Experian and TransUnion. This is what got me worked up.The Fair Credit Reporting Act (FCRA) gives you the right to dispute information you believe to be incomplete or inaccurate and requires furnishers like Capital One Auto Finance to conduct reasonable investigations of disputes. It would likely be granted but they could not guarantee it or send documentation related to the situation and discussion. Just saying it is bad business but they are likely big enough to not care so it is what it is.Ģ) Recognizing their right to deny me, I was bothered by their suggestion to just leave the funds there and follow up on my exception request in 4 months. ![]() I was very surprised that they would not grant an exception to keep the deposits they got but completely agree that is up to them to say no since I missed it. You admit you missed a critical detail and they want to enforce their own rules but you want them to play by your own set of rules?ġ) I think the rule is silly but agree that it is up to them to enforce. I asked for an email summarizing the conversation and saying the exception would be approved in the future and they said this was not possible. ![]() I was bothered with the “we will get back to you in 4 months on your exception request, keep your money with us in the interim. To be honest I would be less irked if they just said “you missed this detail”. It’s bad business to play gotcha games when you get what you want as a bank. Things like this have occurred a handful of times and it’s always been no issue once getting on the phone. I have plenty of experience with bank bonuses. And I suspect that in the bank bonus churning world you may not find many allies in this particular situation.īut they’ll definitely find allies with little to no experience with bank bonuses! OP, I understand your frustration, but as a regular bank bonus churner I am inclined to say that Cap1 is right in this case. I appreciate that those are the rules but for goodness sakes, they lost a top tier deposit because of a 4 month exception process? I work at a bank, never in a million years would we let a customer walk due to a situation like this. I said that if that is their final response I would pull the deposit immediately and cancel all relationships and they just said “sorry to hear that”. The bonus was supposed to pay out in February and I was told I could request an exception in March. I escalated to a manager and was told that I would likely be given an exception but there is a 4 month waiting period in exception reviews. Surely I thought there could be an exception granted since the bank accomplished its goal of raising $100k in deposits. The rep told me that the funds have to be deposited into the new savings account from an external source and the fact that they landed in the checking account first before I moved them over rendered the funds ineligible. I had a link to a cap one checking account, so moved the funds into the checking account and then to the savings account the next day. Funds landed a week ago and figured I would call today to confirm that I met requirements. ![]() I decided to move in $100k for the top tier bonus. I have done these periodically over the years and have never had any issues. I was targeted for a savings account bonus, where if I moved in X dollars by Y time I would get Z amount. I wanted to share a frustrating experience I just had with capital one, specifically an account sign up bonus.
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